Frequently Asked Questions for M&W Outdoor Services
Here, you'll find answers to some of the most common questions we receive about our landscape services.
If you have a question that isn’t addressed here, please feel free to contact us.
How often do you bill? How do I pay you?
Under our service agreement, we bill your account immediately after a service is performed. We then automatically charge your saved credit card or ACH on file for the balance. We accept all major credit and debit cards and do require a cc or ACH on file for service. This allows us to provide the best service at the best price.
What happens if you can’t mow my yard due to weather?
Notification will be made via text message or email as soon as we are aware of a
weather delay. Your yard will be moved to the next available time slot once the
weather has cleared or if possible skip to the next service date.
Why do you mow when my lawn is wet?
As a professional lawn care service our clients expect us to keep their grass
mowed on schedule. This requires us to make good judgement calls on when to
delay a mow. During months of the year when your lawn is actively growing it is
better for us to come out and mow the lawn when it is slightly wet, than it is to
skip the lawn and run the risk of it going multiple weeks without a cut. There are
times when ruts may be created in your lawn due to the lawn being wet when
mowed. These ruts are almost always temporary and self-fix as the lawn dries out.
We do our best to make the best decision for our clients but because of the
subjectivity of this type of situation it can be hard to get right every time for every
client’s preferences.
How do you determine the height that you cut my lawn?
We determine what height to cut your lawn by a number of factors but most
commonly it is based on the time of year. When we begin mowing your lawn in
the spring, we may mow it lower. As the temperatures warm up your grass usually
needs to be cut higher in order to combat the heat. During the hot summer
months, we mow your lawn very high allowing it to be as thick and green as
possible. As the weather begins to cool down in fall, we will slowly begin to cut
the lawn a little shorter each week. If you would like your lawn cut higher or
shorter at any time please contact our office and we will do our very best to cut
your lawn at the height you prefer.
What happens if damage is caused on my property?
Contact us right away. Any time you see potential damage that may have been
caused by our mowing crews please let us know right away. We have vendors and
staff members on call to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us.
What are your service days?
We work Monday through Friday. If necessary, we will use Saturdays to help
make up for any rain delays. We will be in certain neighborhoods on certain days
and will provide you with a specific service day for your lawn. We make every
effort to maintain the same route every week. Several factors can affect our
schedule, so we cannot guarantee an exact time or specific time range each
service day.
How do I cancel service?
No same day cancellations are accepted. There is no obligation by either party to continue service and you may cancel service at any time. We hope that you stay with us for the entire season, and we promise to make every effort to earn your business loyalty.
What if there are service issues?
We strive for your complete satisfaction with every service we provide. We will send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service. This follows our double-money back guarantee promise.
What if there is property damage?
If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 7 days, so we can make a timely professional repair at our expense.
**We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.
** If we are unable to repair the problem professionally we will make arrangements to hire someone who is qualified.
How does yard access work?
Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Sorry, we are unable to send our crews back or issue any credit for not mowing inside a locked fenced area.
What if I have pets or any yard debris?
We appreciate you letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment or our crews.
How will services continue?
Services will automatically be continued year after year, unless you tell us otherwise.
